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Scotsman Ice Maker Troubleshooting | Complete Guide

scotsman ice maker troubleshooting

When it comes to ice makers, the Scotsman is one of the most trusted brands globally and for a good reason. These machines are built to last and keep your business running smoothly for years. But even the best appliances break down sometimes.

If you have one of their machines and it stops working, don’t panic! You’re not alone, and There’s usually an easy fix. Thousands of Scotsman ice makers have been installed in homes worldwide, and many of those homeowners have experienced problems with their machines.

To help you get through this process as smoothly as possible, we have this guide to help you troubleshoot common issues with your Scotsman Ice Maker to get it up and running again in no time.

Scotsman Ice Maker Troubleshooting Questions Answered

scotsman ice maker troubleshooting

1. Scotsman Ice Maker is Not Making Ice

Your Scotsman ice maker not making ice? You are not alone. It happens to the best of us, that our Scotsman ice machine not making ice And it is no biggie. Here are some tips for troubleshooting your ice maker so you can be back in business in no time

First, check the room’s ambient temperature where your ice maker is located. If it’s at or below 55 degrees Fahrenheit, no ice will be made—so if your room is too hot or too cold, that might be why your ice maker isn’t working. 

The second possibility is that the water you’re using is too hot or too cold. The ideal temperature range for making ice cubes with an icemaker is between 48-50 degrees Fahrenheit, and you can adjust this setting by looking at your machine’s manual.

Once you’ve taken care of that, make sure that your water supply line is open and that there are no leaks around the outside of the appliance. 

If none of these steps works for you, try removing the bin and cleaning out any water that may have accumulated in the machine itself. This can often fix a “Bin Full” indicator. 

Finally, look at the condenser (the part on top) and make sure that it isn’t covered in dust—over time, dust can build upon this component and make it less efficient at cooling down and producing ice cubes.

2. Scotsman Ice maker is Making Noise 

The Scotsman ice maker is making noise, and you may be wondering what the cause of this is. The good news is that it’s usually a simple fix. 

Vibrations -The first thing to check is whether or not any of the blades on the fan are bent or worn down. If so, they’ll need to be replaced by a technician. If not, check the compressor bolts or mounting screws on the panels. Those might need tightening too! If neither is the problem, see if the water pump has worn out bearings. If it does, it’ll need replacing by a technician.

Grinding – If your machine makes a grinding sound, it’s likely because of buildup in the waterline and surrounding area. Try cleaning out any dirt or scale buildup around your unit and see if that helps resolve things. If not, call an authorized Scotsman technician, and they’ll be happy to help!

Squealing – If it’s a high-pitched squeal, the motor pump could have tight or dry bearings. Lubricating the bearing should help eliminate the sound.

Rattling- Rattling noises could be caused by a few factors. First, check to see if there are any loose screws on the back panel and tighten them. If that doesn’t help, one of the pump’s fan blades could be damaged, causing a loud noise.

3. Mold found in Scotsman Ice maker 

Mold can grow in an ice machine if the machine is in an unsuitable environment for mold growth or if it isn’t cleaned correctly. If your bin has mold, it’s important to prevent further contamination quickly.

  1. You should first clean out the ice bin. If necessary, you can use a soft brush to remove any debris from the inside of your machine. Then wipe down all surfaces of the unit with a sanitizing solution. You should also run hot water through the dispenser for several minutes to ensure that all surfaces are thoroughly washed.
  1.  Consider moving the unit away from high-moisture areas. This includes prep stations that handle large amounts of dough or yeast, which thrive in moist environments (and may encourage mold growth).

4. Scotsman Ice maker Freezes 

If your ice machine freezes, the most important thing to do is to call a plumber. Freezing can damage the evaporator plate irreparably, and if the machine isn’t repaired quickly and correctly, it could be costly.

There are a few steps you can take to prevent freezing:

  1.  Clean it regularly with a descaler. If the water from your home is complex or has mineral buildup, this could damage your evaporator plate and cause freezing issues. Make sure to use a descaler explicitly made for use on ice machines!
  1. Look for frozen water lines! This happens in extremely cold regions or during winter months—and if they’re not dealt with quickly enough, they can cause severe damage to your appliance! Call a plumber right away if you notice this happening!
  1.  Obstructed waterline- The most common cause of freezing ice is an obstructed waterline. This can happen when there is a scale or mineral buildup in the lines, making it difficult for water to flow freely and efficiently through them. The next time you notice that your ice maker is freezing, check your waterlines for scale or mineral buildup instead of making ice!

5. Outside and Inside leak in Scotsman Ice maker 

Leaks on the outside of your ice maker are a big problem. Not only are they a sign of potential damage and repair costs, but they can also cause water damage if left unchecked.

If you’re seeing leaks on the outside of your ice maker, there’s no need to panic—but it is essential to take immediate action!

If your Scotsman ice machine is leaking outside the unit, consider these possible causes.

First, make sure to unplug your machine before inspecting for any potential safety hazards or electrical injury.

The most common cause of leaks outside a Scotsman ice machine is plumbing issues—To fix this problem, inspect the unit to determine where the leak is coming from. Here’s a guide I wrote for fixing ice maker leaks when they fill up water.

Check your shutoff valve: if it’s at fault for your leak, try to contain it and call a plumber to rectify it—but avoid water damage!

Drain obstructions, Check inside your machine and make sure there isn’t anything blocking its drains

Inspect your waterline as well. If either of these parts is at fault for your leak, you’ll need to call a plumber to get them working back up to standard again—and hopefully avoid future leaks!

Deep clean, After you’ve inspected your machine for any visible signs of damage, consider deep cleaning it to ensure there aren’t any other buildup issues.

Internal leaks are prevalent in ice machines and can occur just as frequently within the unit as outside. On the other hand, a technician should most likely address inner leakage. Inspect the machine carefully to locate the cause of the leak and, if required, call your expert for a tune-up.

Scotsman Ice maker Repair 

When your ice machine goes out, it can be a headache to get it back up and running.

But you don’t have to deal with the stress and hassle on your own. Kimball Appliance Parts & Service offers a crew of professionals qualified to provide skilled troubleshooting and repair of all Scotsman appliances in Salt Lake City and the neighbouring regions of northern Utah. We can promptly diagnose the issue and perform the required repairs to get you back up and running. Our price is reasonable and straightforward, with no hidden fees or levies.

The simplest and most effective way to troubleshoot your ice maker is to hire a professional.

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How to Reboot your Scotsman Ice maker 

Whether your Scotsman ice maker has stopped making ice or the cubes aren’t as good as they used to be, you can do an easy thing to reboot it and get back on track.

  • Look for the control panel and red button. The control panel is usually on top of or near the door on your unit, and the red button should be located somewhere on that panel. 
  • Press down and release the button to power down the machine. All of its indicator lights should go out at this point.
  • Locate and press the green button. You should find this button right next to where you pressed down on the red button before—it should be in the same area of your unit’s control panel. 
  • Hold down on it for a second before releasing it to start up the machine again!


Scotsman is proud to offer some of the most durable and reliable ice makers on the market, and The ice maker is designed with durability and longevity in mind. Their stainless steel construction is meant to withstand wear and tear, and they are built with metal gears that make them operate smoothly and silently.—However, like with any machinery, it might stop working sometimes and take some effort to get things back in order.Luckily, our machines are designed to be easy to repair and maintain, so you don’t have to worry about being without your favourite cold beverages for long.

If you run into trouble with your Scotsman appliance, it’s always best to first consult the Scotsman ice machine troubleshooting manual. If that doesn’t work, give them a call!

The brand is known to have good customer support and

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